We try to make returns and exchanges easy as possible! Here's how to do it...
To request a return or exchange, please e-mail firstname.lastname@example.org
. Include your order number and let us know what item you would like to exchange or return. We will then reply back with a return "ship to" address and RMA# so you can send your return in. That's it, done and done!
Please note, the return address may be different than the return address on our UPS label. An RMA # is necessary for our shipping guys to accept a package for return. Packages sent to us without a RMA will be returned back to the sender. We need the RMA to keep track of everything that enters our warehouse!
Return / Exchange Policy
You may return/exchange most unopened merchandise (exclusions below) within 30 days of original invoice date with a basic restocking/reconditioning fee of 15%. Christmas purchases between November 15th and December 15th may be returned up to January 15th for store credit if 30 days after the original purchase date.
The Following Items May Not Be Returned for Any Reason: Paintball Guns, Compressed Air Tanks, Electric Hoppers, Electronic Parts and Paintballs. These items (excluding paintballs) come with a manufacturers warranty and free technical support. All of our items are tested before they leave the factory, 99.9% of all new equipment "issues" can be resolved right over the phone simply by calling the manufacture's technical support line.
Upgrade Parts may not be returned once opened or attempted to be installed. Unopened parts may be returned with the standard 15% restocking fee.
Returns on opened items not listed above will be subject to a restocking fee to be determined by SAKworldpaintball.com, usually 15% if the item is in 100% new resellable condition with all packing intact. Items that have been used, have had the tags removed, or have missing parts or pieces are not resellable items, and can not be returned.
FREE SHIPPING and Your Return: If after your return, your order total falls below the current free shipping mark, shipping will be added to your original order and the amount will be deducted from your refund total. This does not apply if you exchange an item.
Phew, I'm glad we got that over and done with. We hate having to have to say all that stuff and make rules up. You would be surprised with what some people try to get away with. In all honesty, if you have a question or problem, let us know, we will do our best to get the issue resolved for you.