FAQs
Frequently Asked Questions
Q. I would like to have my order shipped to a friend or relative,
is that possible?
Q. My order arrived but there was no
invoice in the box!
Q. Why did you bill my Debit/Bank Card Twice?
Q. How old do you have to be to buy paintball equipment or supplies from SAKworldpaintball.com?
Q. I have a question about a product,
how can I contact you?
Q. Can I pay by Paypal or other
means?
Q. Is is safe to use my credit card
on SAKworldpaintball.com?
Q. I'm trying to place an order
online and my credit card is being declined, can you help me?
Q. I placed an on-line order and I didn't get
an "Order Confirmation" did my order go through?
Q. What's the deal with my shipping box, it looks
used?
Q. Does someone have to sign for
it?
Q. My equipment arrived and I think
something might be broken or malfunction, What do I do?
Q. I ordered paintballs from you guys which
arrived Broken. What's do I do?
Q. What is your Return
Policy / Defective Equipment Policy?
Q. I would like to have my order
shipped to a friend or relative, is that
possible?
A. Yes, if your order is under $100. Due to the
high rate of fraud orders over $100 must be shipped to the billing
address of your credit card.
Q. My order arrived but there was no
invoice in the box!
A.
Your Invoice was e-mailed to you automatically when your order shipped
Q. Why did you bill my Debit/Bank Card Twice?
- Authorization Information
A.
We didn't. We have a double
Fault system that does not allow us to double bill a card.
When you submit your order on-line your card is
automatically "authorized". The authorization checks your
billing address and places a hold on the funds. When your
order ships and we
complete a sale the authorization get converted into a sale.
Credit cards and bank card companies handle this process differently, sometimes with a bank card it will look like you where billed twice, or billed once then
credited, then billed again. This shows primarily if we have
to change your order. In reality the charge just needs a
few days to clear before you see
the actual finalized charge on your statement. If you see this
we do not have your money in our bank, there is just a hold on the
amount. Bank Card authorizations have to release themselves
within 4 business days. This is a process that has nothing to
do with SAKworldpaintball.com (its just the way debit cards/bank
cards work). Credit Cards allow for authorization without
actually holding the money in your bank. Rest assured we did not
double bill your card and this process has nothing to do with
SAKworldpaintball.com.
Q. Can I pay by Paypal or
other means?
Please click here for more information.
Unless you entered the wrong e-mail
address during the check out process, or Your SPAM filter "ate it" an order confirmation e-mail was
automatically sent to you with in 5 min. (usually instantly) after
hitting the "submit order" button during check out. This is your sign
that we received your order and will be processing it shortly.
NOTE: AOL, MSN, YAHOO MAIL USERS IF YOU DID NOT GET AN EMAIL FROM US MAKE SURE YOU
CHECK YOUR SPAM FILTER OR JUNK/BULK MAIL FOLDER.
A.
No everything is fine, this is normal. 98% of all orders will
receive a tracking number via email. SAKworldpaintball.com owns 3
small shipping locations in the US. Each location uses a
different shipping method, and separate shipping systems which are not
integrated. This just means there is no automated way to get the tracking
number to you. Rest assured, unless you got an email from us with in a
few hours of placing your order saying we ran out of something, you
order was shipped. We are currently investigating ways to integrate all
of our shipping systems in the future. If you would like to
double check to make sure your order is fine, please e-mail
cs@sakworldpaintball.com
We're always happy to assist you.
