Frequently Asked Questions   Q.  My order arrived but there was no invoice in the box! Q.  Why did you bill my Debit/Bank Card Twice? -Bank Card Authorization Info Q.  How old do you have to be to buy paintball equipment or supplies from SAKworldpaintball.com? Q. I have a question about a product, how can I contact you? Q. Can I order by Phone?  Q.  Is is safe to use my credit card on SAKworldpaintball.com? Q.  I'm trying to place an order online and my credit card is being declined, can you help me? Q.  I placed an on-line order and I didn't get an "Order Confirmation"  did my order go through? Q.  When will my order arrive? Q.  What's the deal with my shipping box, it looks used? Q.  My equipment arrived and I think something might be broken or malfunction, What do I do? Q.  I ordered paintballs from you guys which arrived Broken.  What's do I do? Q.  What is your Return Policy?       Q.  My order arrived but there was no invoice in the box!        A. Your Invoice was e-mailed to you automatically when your order shipped.   Q.  Why did you bill my Debit/Bank Card Twice? - Authorization Information      A.  We didn't.  We have a double Fault system that does not allow us to double bill a card.  When you submit your order on-line your card is automatically "authorized".  The authorization checks your billing address and places a hold on the funds.  When your order ships and we complete the sale, the authorization get converted into a sale.  Credit cards and bank card companies handle this process differently, sometimes with a bank card, the authorization will look it was debited twice, or billed once then credited, then billed again.  This shows primarily if we have to change your order.  In reality the charge just needs a few days to clear before you see the actual finalized charge on your statement.  If you see this we do not have your money in our bank, there is just a hold on the amount.  Bank Card authorizations have to release themselves within 4 business days.  This is a process that has nothing to do with SAKworldpaintball.com (its just the way debit cards/bank cards work).  Credit Cards allow for authorization without actually holding the money in your bank. Rest assured we did not double bill your card and this process has nothing to do with SAKworldpaintball.com.    Q.  How old do you have to be to buy paintball equipment or supplies from SAKworldpaintball.com?       A. You must be 18 years old to order from us.   Q. I have a question about a product, how can I contact you?       A.  Feel free to send us an email to cs@sakworldpaintball.com, call us or try our live chat feature to the top right of your screen.  All e-mails are answered with in 12 hours if not minutes after you send it.  Even after hours.    Q. Can I order by Phone?       A.  You sure can, call 877-725-9675 however you will not be eligible for any online only specials like free shipping.     Q.  Is is safe to use my credit card on SAKworldpaintball.com?       A.  YES.  Every single transaction is 100% secure.  Our servers are powered by Yahoo's powerful encryption software.  You have ABSOLUTELY nothing to worry about.  Your credit card account info is safe.  We even go as far as to pay a outside internet security firm to try to break into out web site on a daily basis.  SAKworldpaintball.com is more secure than your local bank vault.    Q.  I'm trying to place an order online and my credit card is being declined, can you help me?       A.  No we can't.  The people that can help you best is your credit card company.  Please call them first, the number is on the back of your credit card.   Q.  I placed an on-line order and I didn't get an "Order Confirmation"  did my order go through?       A.  E-mail us we'll be happy to check!  cs@sakworldpaintball.com    Q.  When will my order arrive?       A. It normally takes 12-24 hours to process and ship an order depending on when you placed it.  We do not normally process or box orders on weekends.  In the rare event an order takes longer to process/ship we will contact you stating why and what your options are.  Once shipped it can take up to 6 business days to get to you depending on the delivery service you selected.  Please click here for more info.   Q.  What's the deal with my shipping box, it looks used?       A.  It is probably is used!  We believe in recycling and using as few new boxes as possible.  So we reuse boxes from our suppliers and venders instead of throwing them out or sending them off to be recycled locally.  This way we can do our part to try to conserve our natural resources.  When you receive you order we encourage you to recycle the shipping  box in your local recycling program or reuse it and pass it on...   Q.  My equipment arrived and I think something might be broken or malfunction, What do I do?       A.   Don't worry its an easy fix!  Simply call the tech. support number included with your instruction book.   Q.  I ordered paintballs from you guys which arrived Broken.  What do I do?       A.  Please click here for more information.    Q.  What is your Return Policy?       A.  Please click here for more information.