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Frequently Asked Questions
Q. I would like to have my order shipped to a friend or relative,
is that possible?
Q. My order arrived but there was no
invoice in the box!
Q. Why did you bill my Debit/Bank Card Twice?
Q. How old do you have to be to buy paintball equipment or supplies from SAKworldpaintball.com?
Q. I have a question about a product,
how can I contact you?
Q. Can I order by Phone?
Q. Can I pay by Paypal or other
means?
Q. Is is safe to use my credit card
on SAKworldpaintball.com?
Q. I'm trying to place an order
online and my credit card is being declined, can you help me?
Q. I placed an on-line order and I didn't get
an "Order Confirmation" did my order go through?
Q. When will my order arrive?
Q. What's the deal with my shipping box, it looks
used?
Q. Does someone have to sign for
it?
Q. My equipment arrived and I think
something might be broken or malfunction, What do I do?
Q. I ordered paintballs from you guys which
arrived Broken. What's do I do?
Q. What is your Return
Policy / Defective Equipment Policy?
Q. I would like to have my order
shipped to a friend or relative, is that
possible?
A. Yes, if your order is under $100. Due to the
high rate of fraud orders over $100 must be shipped to the billing
address of your credit card.
Q. My order arrived but there was no
invoice in the box!
A.
Your Invoice gets e-mailed to you automatically when your order ships .
Q. Why did you bill my Debit/Bank Card Twice?
- Authorization Information
A.
We didn't. We have a double
Fault system that does not allow us to double bill a card.
When you submit your order on-line your card is
automatically "authorized". The authorization checks your
billing address and places a hold on the funds. When your
order ships and we
complete a sale the authorization get converted into a sale.
Credit cards and bank card companies handle this process differently, sometimes with a bank card it will look like you where billed twice, or billed once then
credited, then billed again. This shows primarily if we have
to change your order. In reality the charge just needs a
few days to clear before you see
the actual finalized charge on your statement. If you see this
we do not have your money in our bank, there is just a hold on the
amount. Bank Card authorizations have to release themselves
within 4 business days. This is a process that has nothing to
do with SAKworldpaintball.com (its just the way debit cards/bank
cards work). Credit Cards allow for authorization without
actually holding the money in your bank. Rest assured we did not
double bill your card and this process has nothing to do with
SAKworldpaintball.com.
Q. How old do you have to be to buy
paintball equipment or supplies from SAKworldpaintball.com?
A. You must be 18 years old to order from us.
Q. I have a question about a product,
how can I contact you?
A.
Feel free to send us an email
to
service@sakworldpaintball.com,
call us or try our live chat feature to the top right of your screen.
All e-mails are answered with in 12 hours if not minutes after you send
it. Even after hours.
Q. Can I order by Phone?
A. You sure can, call 877-725-9675 however you
will not be eligible for any online only specials like free shipping.
Q. Can I pay by Paypal or
other means?
A. You sure can. We accept
Personal Checks, Money Order, Paypal and Wire Transfers.
Please click here for more information.
Q. Is is safe to use my credit card
on SAKworldpaintball.com?
A. YES. Every single transaction is 100%
secure. Our servers are powered by Yahoo's powerful encryption
software. You have ABSOLUTELY nothing to worry about. Your
credit card account info is safe. We even go as far as to pay a
outside internet security firm to try to break into out web site on a
daily basis. SAKworldpaintball.com is more secure than your local
bank vault.
Q. I'm trying to place an order
online and my credit card is being declined, can you help me?
A. No we can't. The people that can help you best is your
credit card company. Please call them first, the number is on the
back of your credit card.
Q. I placed an on-line order and I didn't get
an "Order Confirmation" did my order go through?
A.
If you followed all the checkout steps and clicked the submit button you
should have been directed to an ORDER CONFIRMATION page. If you
see this page thanking you for your order then yes your order was
submitted correctly and an EMAIL confirmation was automatically sent to
you.
Unless you entered the wrong e-mail
address during the check out process, or Your SPAM filter "ate it" an order confirmation e-mail was
automatically sent to you with in 5 min. (usually instantly) after
hitting the "submit order" button during check out. This is your sign
that we received your order and will be processing it shortly.
NOTE: AOL, MSN, YAHOO MAIL USERS IF YOU DID NOT GET AN EMAIL FROM US MAKE SURE YOU
CHECK YOUR SPAM FILTER OR JUNK/BULK MAIL FOLDER.
Q. I placed an order on-line and didn't get a
tracking number e-mailed to me. Is there something wrong?
A.
No everything is fine, this is normal. 98% of all orders will
receive a tracking number via email. SAKworldpaintball.com owns 3
small shipping locations in the US. Each location uses a
different shipping method, and separate shipping systems which are not
integrated. This just means there is no automated way to get the tracking
number to you. Rest assured, unless you got an email from us with in a
few hours of placing your order saying we ran out of something, you
order was shipped. We are currently investigating ways to integrate all
of our shipping systems in the future. If you would like to
double check to make sure your order is fine, please e-mail
service@sakworldpaintball.com
We're always happy to assist you.
Q. When will my order arrive?
A. It normally takes 24-48
hours to process and ship an order depending on when you placed it. We
do not normally process or box orders on weekends. In the rare event
an order takes longer to process/ship we will contact you stating why
and what your options are. Once shipped it can take up to 6 business
days to get to you depending on the delivery service you selected.
Please click here for more info.
Q. What's the deal with my shipping box, it looks
used?
A. It is probably is used. We believe in recycling
and using as few new boxes as possible. So we reuse boxes from our
suppliers and venders instead of throwing them out or sending them off
to be recycled locally. This way we can do our part to try to
conserve our natural resources. When you receive you order we
encourage you to recycle the shipping box in your local recycling
program or reuse it and pass it on...
Q. Does someone have to sign for
it?
A. YES. Usually anything over $100 must be signed
for by an adult. This is necessary with any Credit Card/Paypal
purchase. Please send a money order or a wire transfer if you can not
sign for it. By signing for it you are stating that the order arrived
with out any problems.
IF THE BOX HAS VISIBLE
SIGNS OF SHIPPING DAMAGE, YOU MUST OPEN THE BOX IN FRONT OF THE DRIVER AND INSPECT THE CONTENTS FOR DAMAGE. IF THERE IS DAMAGE DO NOT
SIGN FOR IT.
Q. My equipment arrived and I think
something might be broken or malfunction, What do I do?
A.
Please click here for more information.
Q. I ordered paintballs from you guys which
arrived Broken. What do I do?
A.
Please click here for more information.
Q. What is your Return
Policy / Defective Equipment Policy?
A.
Please click here for more information. |
